Privacy Policy

This Privacy Policy describes how NeoSurf AU ("we", "us", or "our") collects, uses, and protects information obtained from visitors to neosurfcasinos.com.au. We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect information in the following ways:

• Information you provide voluntarily via our contact form (name, email address, and message content)
• Automatically collected data via analytics tools including browser type, pages visited, time spent on site, and referral source
• Cookie data as described in our Cookie Policy below

We do not collect financial information, payment card details, or NeoSurf voucher codes. We do not collect information about your casino activity.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries submitted via the contact form
• To analyse website traffic and improve site content and user experience
• To comply with legal obligations under Australian law
• To detect and prevent fraudulent or abusive behaviour on the site

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies

We use cookies and similar tracking technologies to monitor site performance and improve user experience. Cookies are small text files stored on your device. You can disable cookies in your browser settings; however, doing so may affect certain site functionality.

We use the following types of cookies:

• Essential cookies – required for basic site functionality
• Analytics cookies – used to measure site traffic via third-party tools such as Google Analytics
• Affiliate tracking cookies – used to attribute referrals to our affiliate links

4. Third-Party Links and Affiliate Disclosure

Our website contains links to third-party casino websites. When you click an affiliate link, a tracking cookie may be placed on your device to attribute the referral. We receive a commission if you register and deposit at a linked casino. This does not affect your cost or the casino's terms.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any casino site you visit.

5. Data Retention

Contact form submissions are retained for up to 12 months for customer service purposes, then deleted. Analytics data is retained in aggregated, anonymised form. We do not retain personally identifiable data beyond what is necessary for the purposes described in this policy.

6. Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data, subject to legal obligations
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, please contact us at [email protected].

7. Security

We implement reasonable technical and organisational measures to protect the personal information we hold. Our website uses SSL encryption for data transmission. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

9. Contact

For any privacy-related enquiries, please contact us at [email protected] or via our contact form.